THE YURN STORE

Free shipping over $90CAD/$75USD

Frequently Asked Questions (FAQs)

What payment types are accepted?

We accept payment via Visa, Mastercard, American Express, Discover, E-Interac, Apple Pay and Google Pay transactions.

 

How long will you take to deliver my order?

We aim to deliver within 1-5 days across Canada and USA. Please read our shipping policy for questions or concerns. Sometimes, we offer free shipping so keep a lookout for our coupons!

 

How do I track my order?

It takes 1-3 days for your order to be processed. Once it is processed and shipped, you will receive an email with your tracking number. Check your spam if you don't see it in your inbox!

 

Do you do returns/exchanges/refund?

Read the return & refund policy for your purchase here. 

 

I am tax exempt under section 87 of the Indian Act in Canada. How do I shop?

Email us at hello@shivanesce.com or chat with a team member so they can help you with your purchase. We will honour your tax exemption if it complies with the requirements set here.

 

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