FAQ

How long will you take to deliver my order?

We aim to deliver within 2-7 days across Canada and USA. We are partnered with Amazon and follow their delivery timelines. Please read our shipping policy for questions or concerns. Sometimes, we offer free shipping so keep a lookout for our coupons!
Do you do returns/exchanges/refund?
What payment types are accepted?

We accept payment via Visa, Mastercard, American Express, Discover, E-Interac, Apple Pay, Google Pay and Afterpay transactions.
I am tax exempt under section 87 of the Indian Act in Canada. How do I shop?

Email us at yurn@shivanesce.com or fill out our online contact form so we can help you with your purchase. We will honour your tax exemption if it complies with the requirements set here.
How do I track my order?

It takes 1-3 days for your order to be processed. Once it is processed and shipped, you will receive an email with your tracking number. Check your spam if you don't see it in your inbox!

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